SHIPPING POLICY

Absolutely. Here is a detailed, Shopify-ready Cash on Delivery (COD) Shipping Policy for LuxVesta, tailored for Pakistan and 3–5 business day delivery.

Shipping & Cash on Delivery (COD) Policy

Effective Date: August 11, 2026

Welcome to LuxVesta. We are committed to making your shopping experience simple, secure, and convenient. This Shipping & Cash on Delivery Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Locations

LuxVesta currently offers delivery within Pakistan only.

We do not currently offer international shipping. Orders placed with delivery addresses outside Pakistan may not be processed.

2. Cash on Delivery (COD)

LuxVesta offers Cash on Delivery (COD) as a convenient payment option for eligible orders.

With COD, you can place your order online and pay the courier in cash when your package is delivered to your provided address.

How COD Works

  1. Select Cash on Delivery at checkout.

  2. Enter your complete and accurate delivery information.

  3. Place your order.

  4. Our team may contact you to confirm your order.

  5. Once confirmed, your order will be processed and dispatched.

  6. Pay the total order amount in cash directly to the courier upon delivery.

Please make sure that you or an authorized person is available to receive the package and make the required payment.

3. Order Confirmation

To protect our customers and reduce fraudulent or incorrect orders, LuxVesta may contact customers by phone or other available communication methods to confirm COD orders.

Orders that cannot be confirmed may be cancelled before dispatch.

4. Order Processing Time

Orders are normally processed after successful order placement and confirmation.

Once your order has been processed, it will be handed over to our delivery partner for shipment.

Processing times may vary slightly during sales, promotions, public holidays, or periods of high order volume.

5. Delivery Time

Orders are generally delivered within 3–5 business days after order confirmation and processing.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote or less-accessible areas may require additional delivery time.

6. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you place your order.

The final amount payable through COD will be the total amount shown at checkout, including any applicable shipping charges.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Any relevant address or location details

LuxVesta is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Receiving Your COD Order

When your order arrives, please:

  • Ensure the package is addressed to you or an authorized recipient.

  • Pay the required amount to the courier.

  • Check the package for any obvious signs of damage before accepting it.

The courier may not be able to hand over the package until the required COD payment has been made.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses to receive the package, or the courier cannot contact the customer, additional delivery attempts may be made according to the courier's procedures.

Repeated failed delivery attempts may result in the order being cancelled.

10. Refusal of COD Orders

If you no longer wish to receive an order, please contact LuxVesta as soon as possible before the order is dispatched.

Customers are requested not to place orders they do not intend to receive. Repeated refusal of COD orders may result in restrictions on future COD purchases.

11. Delayed Deliveries

Although we aim to deliver all orders within the stated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect delivery information

  • High order volumes

  • Security or logistical restrictions

  • Other unforeseen circumstances

If your order is significantly delayed, please contact LuxVesta Customer Support with your order number.

12. Damaged Packages

If your package appears to be significantly damaged upon delivery, please notify the courier immediately and contact LuxVesta Customer Support as soon as possible.

We may request photographs, videos, order information, or other details to investigate the issue.

13. Order Tracking

Where tracking is available, LuxVesta may provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

14. COD Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers should contact LuxVesta Customer Support for assistance.

15. Contact Us

If you have questions regarding your order, delivery, or COD payment, please contact LuxVesta through the contact information provided on our website.

When contacting us about an order, please provide your order number and the phone number used during checkout so that we can assist you efficiently.

Important Notice

By placing a Cash on Delivery order with LuxVesta, you confirm that the information provided at checkout is accurate and that you agree to receive and pay for the order upon delivery.

LuxVesta reserves the right to verify, cancel, or restrict orders where necessary to prevent fraudulent, duplicate, or suspicious transactions.